Warranty Information

🏭 Harris Equipment LLC — Warranty Information

At Harris Equipment Co., we only partner with manufacturers that stand behind the quality of their gear. Every product on our site is 100% authentic and backed by the original manufacturer's warranty.

Our goal is simple: if something ever goes wrong, you get help fast and fairly. We'll assist you directly with any warranty claim and make sure the manufacturer takes care of you.

🧰 Brand-Specific Coverage

🟢 XMark Fitness

• Typically includes 1-year coverage on frame, parts, and welds.
• Defective parts are replaced directly by XMark at no cost to you.

🔵 Core Sports & Fitness

Coverage varies by product line:

• Residential equipment: 1-year frame & parts warranty.
• Commercial or Pro lines: up to 5 years on structural frame and 1 year on parts.
• Contact us with your order number and model name, and we'll connect you to their service team.

⚙️ Rexall Equipment

• Standard 1-year manufacturer's warranty against defects in materials or workmanship.
• Warranty service handled through Rexall's customer care team, with our support if needed.

🧾 How to Start a Warranty Claim

1. Email or message us with your order number, product name, and description of the issue.
2. Attach a photo or short video showing the problem — this helps speed up manufacturer approval.
3. We'll submit or guide your claim directly to the manufacturer and follow up until it's resolved.

⚠️ What's Not Covered

• Normal wear and tear or cosmetic damage from regular use.
• Misuse, improper assembly, or modifications not approved by the manufacturer.
• Equipment used outside its intended residential or commercial setting.

🤝 Our Promise

We believe your equipment should perform like the day you bought it. If anything feels off, contact us first — we'll help coordinate the warranty process so you're never stuck chasing a manufacturer.

📩 support@harrisequipmentco.com
📞 Response time: within 1 business day